Support and maintenance of our automated feeding systems
We guarantee the continuous operation of your equipment
At Fish Farm Feeder, we understand that automating the feeding process in a fish farm brings countless benefits. We know that the feeding of fish and shrimp must be continuous to ensure their growth and optimal health.
For this reason, our feeding systems for aquaculture include components from leading manufacturers worldwide, selected for their quality, reliability, and global availability.
This allows us to offer:
- Continuous and reliable operation in demanding environments, both on land and at sea.
- Efficient technical support with fast response times anywhere in the world.
- Durability and resistance: Our systems are designed to operate for more than 10 years in adverse environmental conditions.
- Simple maintenance and specialized assistance to maximize uptime and minimize downtime.
Maintenance of automated aquaculture feeders
Our automated feeding systems are designed for easy and efficient maintenance, which can be performed partially by the farm staff.
Among the main maintenance tasks that farm personnel can perform independently are:
- Component replacement.
- Replacement of worn-out parts.
- Cleaning of components, pipes, and silos.
Additionally, we offer our clients a preventive maintenance service upon request, allowing them to assess system status and receive recommendations to ensure proper operation throughout its useful life.
Our feeders are built with premium components with global availability, ensuring quick access to spare parts and service worldwide.
If maintenance or replacements are required, we handle the entire process, ensuring correct identification and installation of spare parts so that the client does not have to worry.
If the client prefers to manage the purchase of spare parts directly after the warranty period, there is no problem, as our components have global distribution.
Interventions by fish farm personnel
Performing regular maintenance ensures the proper operation of our automated feeders. However, external factors may require intervention by farm personnel, who will be able to resolve issues immediately.
One of the most common incidents in fish feeding systems is feed blockages, which can occur at various points in the feed distribution system:
- Silo loading process: If unwanted objects such as plastic, metal, or foreign materials enter.
- Humidity and pressure: Pellets may become compact and block feeding tubes.
- Cuts in air distribution: Due to obstructions in pipes or tubing.
These incidents are easy to resolve by trained fish farm personnel. Even in the event of a major blockage or malfunction of dosing machines, feeding can continue, as the rest of the system remains operational.
Technical support
Support methods for aquaculture farms with automated feeding
Fish Farm Feeder, along with its distributor network, offers various support service modalities for customers with feeding systems supplied and installed by our technical team.
- RESPONSE TIME: Depends on the type of service contracted, which may be on-demand or covered under a maintenance contract.
On-site support - in situ service
If on-site intervention is required, Fish Farm Feeder or its network of specialized distributors can provide technical assistance directly at the fish farm. All distributors are trained at our facilities to ensure efficient and specialized service.
Remote support - via the internet
From our technical support center, we can remotely access different components of the automated feeders at the farm.
How does it work?
- In some cases, it is enough to access the computer of the feeding system, where our software is running.
- If necessary, we can also connect to the feeding system's PLC.
- This allows us to monitor its operation in real time and accurately detect possible failures in electrical, electronic, or mechanical components.
Phone, chat, or video conference support
For doubts or minor issues, our technical team can assist clients through:
- Phone calls for immediate support.
- Live chat for quick inquiries.
- Video calls for real-time visual diagnosis.
This support allows for quick problem resolution without the need for travel.
Training material on the web
On the Fish Farm Feeder website, users can find answers to frequently asked questions related to automated feeding of fish and shrimp. The FAQs section includes solutions to common maintenance and system operation issues.
Additionally, we are working on a training section with tutorial videos to help users maintain and operate the feeding system effectively.
Feed efficiently, produce more, and reduce costs.
Discover how to improve your fish farm.
Maximize your fish farm’s performance with smart feeding systems that reduce feed waste and improve feed conversion. At Fish Farm Feeder, we offer innovative solutions for all aquaculture production stages.
